Refund policy

Wrong size? We swap it. Changed your mind? Send it back. You have 30 days from the day your order arrives to request an exchange or a return.

What can be exchanged or returned

An item qualifies if it is:

  • unworn outdoors, unwashed and free of odours, stains or damage;
  • returned with all original tags still attached;
  • in its original packaging, or packaging that protects it just as well.

Trying your jacket on at home to check the fit is exactly what the 30 days are for. What we cannot accept is a jacket that has been worn outside, washed or altered.

What cannot be returned

  • Items marked Final sale on the product page.
  • Gift cards.
  • Items returned without prior authorisation (see below).
  • Items returned more than 30 days after delivery.

30-day size exchange

If your jacket does not fit, email us within 30 days of delivery with your order number and the size you need. Once we receive the original in returnable condition, we ship the new size free of charge. Return postage for the original item is paid by you.

Exchanges depend on stock. If the size you need is unavailable, we will refund the item instead.

How to start an exchange or return

  1. Email hello@wearantarctica.com with your order number, the item, and whether you want an exchange or a refund.
  2. We reply within 1 business day with a return authorisation and the correct return address.
  3. Ship the item back with tracking and send us the tracking number.

Please do not ship anything back before you have written authorisation. Our returns address is not the address on the parcel you received, and unauthorised returns cannot be matched to your order or refunded.

Who pays for return shipping

  • Our mistake — wrong item, wrong size sent, defective or damaged on arrival: we cover the cost, and in most cases we will not ask you to send it back at all.
  • Change of mind or wrong size ordered — return shipping for the original item is at your cost. For size exchanges, we cover shipping of the new size.

Bundles and free gifts

Bundle discounts and free gifts are tied to the number of jackets you keep.

  • If you return all jackets from a bundle, please return the free gifts too. If they are not returned, their listed value is deducted from your refund.
  • If you return some jackets from a bundle, your refund is recalculated at the price of the bundle you keep (or the single-jacket price), and any gifts that no longer apply must be returned or their listed value is deducted.
  • Size exchanges within a bundle do not affect your discount or your gifts.

Damaged, defective or wrong items

Inspect your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with photos. We will send a replacement or a full refund, including shipping, and you will not normally need to return the item.

1-year warranty

Every jacket is covered for 1 year from delivery against manufacturing defects, such as failed seams, zips or snaps under normal use. Email us with your order number and photos of the issue and we will repair, replace or refund the item. The warranty does not cover normal wear and tear, accidental damage, or damage caused by misuse or by not following the care label.

Refunds

Once your return arrives and passes inspection, we notify you and issue the refund to your original payment method within 2 business days. Your bank or card issuer then takes a further 5–10 business days to post it to your account — that part is outside our control.

If more than 15 business days have passed since we confirmed your refund and you still do not see it, email hello@wearantarctica.com.

Cancellations

You can cancel an order for a full refund any time before it ships — usually within 1–3 business days of ordering. Email us as soon as possible. Once the parcel is with the carrier, the return process above applies instead.

Your statutory rights

Nothing in this policy limits the rights you have by law as a consumer.

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. This right exists independently of, and in addition to, the 30-day window above, and you may rely on whichever suits you. To withdraw, simply send us a clear statement by email before the 14 days are up. We will refund everything you paid, including standard outbound shipping, within 14 days of receiving the goods back.

If you are a consumer in the United States, this policy is our voluntary commitment to you and applies in addition to any rights granted by the consumer protection law of your state.