Shipping policy
Shipping policy
We ship worldwide, and shipping is free on every order. Everything below is in business days (Monday to Friday, excluding public holidays).
Processing time
Orders are checked, packed and handed to the carrier within 24–48 hours. Orders placed on a weekend or a public holiday are processed on the next business day.
You will receive two emails: one confirming your order straight away, and one with your tracking link once the parcel is scanned by the carrier. If the tracking email has not arrived after 3 business days, email hello@wearantarctica.com and we will look into it.
Delivery time
| Destination | Estimated delivery |
|---|---|
| Worldwide | 2–10 business days |
Delivery estimates start from the day your parcel ships, not the day you order. Customs inspections, carrier backlogs and peak season (late November through December) can add a few days, and these are outside our control.
Shipping cost
Free shipping on every order — no minimum spend and no destination surcharge. All prices are in US dollars (USD), and your order total is always shown at checkout before you pay.
Bundles and free gifts
When you order a bundle (2 or 3 jackets), any free gifts included with it — such as the beanie, gloves or puffer vest — ship with your order at no extra cost. Occasionally items travel in separate parcels and arrive on different days; each parcel has its own tracking number.
Tracking
Every order ships with tracking. The first scan can take 2–5 business days to appear after you receive your tracking number. This is normal and does not mean your parcel is lost.
Customs, duties and import taxes
Any import duties or taxes that apply to your country are calculated and shown at checkout, before you pay. Once you have paid, there is nothing extra to pay at the door.
Wrong address
Please check your shipping address carefully before you order. If you spot a mistake, email us within 12 hours and we will correct it as long as the parcel has not yet shipped. Once a parcel has shipped, the address cannot be changed. Parcels returned to us because of an incorrect or incomplete address can be reshipped at your cost, or refunded minus any shipping costs we paid.
Lost or delayed parcels
If your tracking has not updated for 10 business days, or your parcel has not arrived within 30 business days of shipping, email hello@wearantarctica.com. We will open an investigation with the carrier and either reship your order or refund it in full.
Damaged on arrival
Photograph the parcel and the item and email us within 7 days of delivery. We will send a replacement or a full refund, and you will not be asked to ship the damaged item back.
Undeliverable destinations
We ship to most countries, but a small number are excluded because of carrier restrictions. If we cannot deliver to your address, your order will be cancelled and refunded in full within 2 business days.